Not following these guidelines may lead to longer processing times for your support request. Please make sure to follow the guidelines provided.
Before you submit a support ticket, please check our FAQs (hyperlink) to see if your questions have already been answered there.
Make sure that the email address and phone number you provided are active.
After you submit your ticket, our support team will contact you within 3-5 business days. Please note that during the holiday season, wait times may be longer.
You will be assigned an immigration consultant at the start of your journey. You can expect to receive an email or call from your dedicated immigration expert, whose email address should end with ‘xxxxxx@canadacis.org’.
CanadaCIS offers immigration consultancy services to clients worldwide. While our official office addresses are listed on our website www.canadacis.org, we primarily operate remotely to provide our clients with the flexibility and convenience that remote services can offer.
To begin your immigration process, you’ll need to sign up on our website and schedule a meeting with one of our immigration experts. Our experts will reach out to you via phone (so keep your phone line open) to discuss your immigration goals. Based on your unique situation, our experts will advise you on the next steps, as different immigration goals require different approaches. We customize our services to fit the preferences and budget limitations of our clients.
There is no one-size-fits-all answer to this question. Processing times vary depending on the program you’re eligible for and choose. Some people receive their visas in about 6 months, while others may wait up to 2 years. It all depends on the complexity of your situation.
It’s important to note that CanadaCIS does not sell visas. Only the government of Canada has the authority to grant or deny visas. However, CanadaCIS can assist you in accurately and efficiently processing your Canadian application, which can increase your chances of visa approval.
Our immigration experts will work diligently to help you process your immigration accurately and efficiently to maximize your chances of a successful immigration journey.
You will be assigned an immigration consultant at the start of your journey. You can expect to receive an email or call from your dedicated immigration expert, whose email address should end with ‘xxxxxx@canadacis.org’.
If you lost contact with your immigration expert, here’s what you can do:
If you have access to our Online Immigration System, you can navigate to ‘my immigration team’ to find the contact details of your assigned immigration expert.
If you don’t have access to CanadaCIS Online Immigration System, please reach out to our customer support. Submit a report and request to be assigned a new immigration expert. Our customer success team will assist you promptly.
You can easily check the status of your application in your Online Immigration System. If you don’t have access to the CanadaCIS Online Immigration System, you have a couple of options:
1. Contact your assigned immigration expert directly for a status update.
2. Submit a ticket and request a status update through our support system.
It’s important to understand that CanadaCIS is not a website run by the Canadian government. We are a private immigration consultancy agency. Our purpose is to assist individuals who wish to immigrate to Canada but may not know how to begin the process. We do charge fees for our services, which help cover the costs of our operations, staff labor, and the government-mandated filing fees associated with immigration applications to Canada.
Please download this file to see available payment options: How does the payment work at CanadaCIS?
Please check the terms and conditions; if you have any questions or requests, please submit a ticket and file a refund request.
You have the option to email the support team at support.s@canadacis.org, call +1-647-945-6690 (for registered clients only), or submit a ticket through our support page.
Yes. We are a legitimate company that has been in the Canadian immigration industry for over 10 years. We have served thousands of clients from all over the world.
It’s important to be cautious of fake websites and Facebook pages. To ensure you’re accessing our official platforms, here are our official social media accounts and website:
Instagram: https://www.instagram.com/canada.cis
Facebook (Meta): https://www.facebook.com/CanadaCIS/
YouTube: https://www.youtube.com/@CanadaCISImmigration
Website: https://www.canadacis.org/
Please use these links to connect with us and access accurate information about our services.
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